Privacy Policy

Who we are

SideKind Inc. is a studio that designs, builds and runs custom AI agents for client-service teams. This policy covers the personal information collected through our website, sidekind.com, and explains your rights over it. SideKind Inc. is responsible for that information. For any privacy question, contact us at hello@sidekind.com.

What we collect

• What you send us through the contact form or an agent page's booking form: your name, email address, and message, plus, if you choose to give them, your company, budget range, and team size. For a booking form on one of our agent pages, we also record which page it was on.
• Standard request data that any website receives when you visit: your IP address, browser type, the page you asked for, and the time. Our hosting provider processes this to serve the site and keep it secure. When an article includes an image served by our content database provider (Supabase), your browser requests it directly, so that provider also receives your IP address and browser details.

We do not run analytics or advertising scripts on this site, and we do not embed third-party widgets. Our fonts are served from sidekind.com itself.

How we use it

When you submit a form, its contents are emailed to our own inbox so we can reply to you. We use that information only to answer your enquiry and, if you become a client, to start our conversation about the work. We do not sell your data. Request data is used to deliver the site and to protect it against abuse.

Cookies

Visitors to sidekind.com are not given any cookies by us. The one cookie the site sets is a sign-in cookie for SideKind staff who use our internal publishing console. It is only set after a staff member signs in, and it expires after 14 days.

Client engagements

If you're a SideKind client, how we handle data during an engagement is set out in your agreement with us. This policy covers the website only.

Retention

We keep enquiry emails in our inbox for as long as they're useful for our relationship with you. Ask us at hello@sidekind.comand we'll delete yours from our inbox. Our email-delivery provider keeps a copy of each message, including its contents, for up to 30 days under its own retention policy.

Our hosting provider keeps request logs for a limited period set by its service plan; we don't keep our own copies.

Your rights

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you can ask what personal information we hold about you, ask us to correct it, and withdraw your consent to our using it, subject to legal and contractual limits. If you are in the European Union or the United Kingdom (GDPR) or California (CCPA), you also have the rights those laws give you, including access, correction, deletion, and a portable copy of your data.

To make a request or ask a privacy question, email hello@sidekind.com. We will respond within the time limits those laws set. If you are not satisfied with our answer, you can complain to the Office of the Privacy Commissioner of Canada, or to your local data-protection authority.

Sub-processors

Our service providers store information in the United States. See our sub-processor disclosure for the list of vendors that process data on our behalf.

Changes to this policy

If we change how the site handles personal information, we will update this page and the date at the top of it.